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NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.


Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.


If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.


Visit our NDS blog here: http://nds.naccrra.org/blogs


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Deadline to switch over to the ORM


Is there now a set deadline for IMM users to switch to the ORM? If so, what is the date and if the switch is not made in time, what will happen to the IMM function?

Thank you!

Rowena Quinto
· 1
Rowena Quinto
Replies (1)
not helpful

Hello Rowena:

The Online Referral Module (ORM) was released in September 2011 and the IMM Phase Out plan has been discussed in various venues since then. On July 1, 2014 all IMM profile links will expire. The NDS development team has implemented few major enhancements to ORM this winter.

Your IMM profiles will no longer be accessible for your agency after July 1, 2014. We have several trainings available through our training catalog. Please see the FAQ section of the Support Portal, under the title: "What training options are available for the NDS Suite?"

Also, there are many resources in the Support Portal on migrating your current clients over to ORM, see our newsletters as well under the FAQ section.

Nancy Cunningham
· 550
Nancy Cunningham