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NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.

 

Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.

 

If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.

 

Visit our NDS blog here: http://nds.naccrra.org/blogs

 

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2/24/2014: Slowness using NACCRRAware and Sending Emails

admin
NACCRRAware

We have had several agencies contact us regarding slowness in using NACCRRAware and not being able to email referrals. We are working to identify the cause of these issues and address them as quickly as possible. We will post updated information to this thread as it becomes available.

We apologize for any problems this creates as you serve your customers.

Nancy Cunningham
· 550
Nancy Cunningham
Replies (4)
helpful
0
not helpful

We have identified the issue with our internet service provider, and working with them to resolve the issue. Thank you for your continued patience.


Nancy Cunningham
· 550
Nancy Cunningham
helpful
0
not helpful

Working great now!


Susan Foley
· 1
Susan Foley
helpful
0
not helpful

This issue should be resolved, agencies are reporting NACCRRAware speed and emailing is functioning as expected.

Please contact us if you continue to experience any issues, and again thank you for your patience.


Nancy Cunningham
· 550
Nancy Cunningham
helpful
0
not helpful

Thank you Sue for the verification.


Nancy Cunningham
· 550
Nancy Cunningham