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NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.


Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.


If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.


Visit our NDS blog here: http://nds.naccrra.org/blogs


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Education profile in TTAM


Can you please advise regarding the rationale for the differences in the education level drop down menus for the Trainer-Trainee Portal and the administrative side of TTAM? Here are the differences: On the Admin side, not on User’s side: Associate Degree, Doctorate Degree, Post Doctorate Degree

On the Portal, not on Admin side: Less than High School, Child Development Associate (CDA), Some College, Associate’s Degree, Some Graduate School, Post Master’s Degree

Thank you.

Susan Foley
· 1
Susan Foley
Replies (1)
not helpful

Thanks for the question! Changes were made to the values in the Person Education field that were not replicated in the Trainer/Trainee portal. Therefore, the field values do vary and is something we will need to bring into sync.

Ruth Bowell, NDS Help Desk
· 1950
Ruth Bowell, NDS Help Desk