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NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.

 

Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available to 8 am to 6 pm Eastern Time, Monday through Friday.

 

If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.

 

Visit our NDS blog here: http://nds.naccrra.org/blogs

 

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ORM Enhancement Release January 25, 2014

Online-Referral-Module
Error-Page

All NACCRRA Data Services, including the Online Referral Module and the Internet Mask Module will be intermittently unavailable between 1:00 AM Eastern Time through 5:00 PM Eastern Time Saturday, January 25 . During this time we will be releasing an upgrade to the ORM.

This ORM enhancement release will include a new profile security option, "Limited Access". This profile type will allow agencies to provide a number of referrals to clients without requiring the client to create an account and login. Agencies will be able to set the number of referrals, the number of searches, and/or the number of detailed provider views the client can see. Once the limit is reached, the client will need to create an account to continue.

Additional enhancements include:

  • Allowing client email address to be optional rather than required during registration.
  • Print Referrals button on Basic Results screen that prints the referral list and map.
  • Print Referrals button on the Saved Provider screen that prints the referral list.
  • New stylesheet that can be applied.

We apologize for any inconvenience the outage may cause your agency or your clients.

Please contact the NDS Help Desk at NDSHelpDesk@usa.childcareaware.org or (866) 789-7590 if you have any questions about this announcement.

Ruth Bowell, NDS Help Desk
· 1950
Ruth Bowell, NDS Help Desk
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ANSWER

Online Referral Module version 3.1 has been released! This release includes several enhancements including a new Limited Access profile option, updated map markers on the Basic Results page, a new default stylesheet, print buttons on the Basic Results and Saved Provider pages, and setting email as an optional field on the Client Data Collection page.

For more on these new features please login to ORM and review the Release Notes; you'll find the link in the footer. A recorded demo of the newest features will also be made available shortly.

Did You Know? As mentioned in our last NDS newsletter, the Internet Mask Module is being phased out on July 1, 2014. Now is the time to access ORM and get started with a replacement profile if you haven't already. Questions? Contact the NDS Help Desk. Missed the announcement in the newsletter? You can read it online here.

Thank you for your patience during the maintenance outage this weekend. We apologize for any inconvenience it may have caused your agency or your clients.


Ruth Bowell, NDS Help Desk
· 1950
Ruth Bowell, NDS Help Desk