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NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.


Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.


If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.


Visit our NDS blog here: http://nds.naccrra.org/blogs


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Power Outage-December 28, 2013


Dear NDS Users,

Today, Saturday, December 28, around 2:00am Eastern Time, our office building experienced a power outage that affected our services until 4:00pm Eastern Time. The outage was unexpected and affected 5000 of the local power company's customers including us. As of 4:00pm Eastern Time, all NDS services are back online.

This outage affected all NDS services including:

NACCRRAware (NW); Online Referral Module (aka IMM) (ORM); Online Provider Services Module (OPS); Child Care Online (CCO); QI (Quality Indicators);Training and Technical Assistance Module (TTAM); Training Registry (TR) and User Management

We apologize for any inconvenience that this may cause you or your clients. We keep up to date information on our services on the NDS Portal at http://nds.naccrra.org/. Please visit us on the portal for questions, comments or to just keep abreast of our activities.

You may also contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@childcareaware.org.

Thank you,

Your NDS Team

Cathy Wague
· 512
Cathy Wague
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