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NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.

 

Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available to 8 am to 6 pm Eastern Time, Monday through Friday.

 

If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.

 

Visit our NDS blog here: http://nds.naccrra.org/blogs

 

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Automatic Reply if a trainee is waitlisted?

Training-Tracking

Hello-Currently, an automatic reply is sent out to trainees when they have been enrolled in a training. We are running into an issue with registrants attending trainings even though they have been placed on the waitlist. Is there a possiblity an automatic email can be generated for registrants if they are on the waitlist?

Krisha Dubreuil
· 1
Krisha Dubreuil
Replies (5)
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Thank you for the question. Currently, if a trainee is changed from Enrolled or Pending to Wait-Listed, an automatic reply is sent notifying them of such. Are the trainees ignoring the email or perhaps it goes to their Junk or Spam folder?


Ruth Bowell, NDS Help Desk
· 1950
Ruth Bowell, NDS Help Desk
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My understanding is that when the training is full, a trainee is not set to pending. RAther the Wait Listed is automatically set and we don't believe that an email is generated.


Susan Foley
· 1
Susan Foley
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I just tested out the waitlist. I was automatically added to the waitlist, however, I did not receive an email stating my status.


Krisha Dubreuil
· 1
Krisha Dubreuil
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ANSWER

Thanks for the additional input and testing. You are correct and we will add this to our request list.


Ruth Bowell, NDS Help Desk
· 1950
Ruth Bowell, NDS Help Desk
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We identified a work-around for this issue. We check registrations daily anyway, so when a wait listed status is found, the user will set that individual to pending and manually set to Wait List so that an email will be generated to notify the individual of the wait list status.


Susan Foley
· 1
Susan Foley