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Welcome to our support portal. Below are different areas of content around our product and services.

 

Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available to 8 am to 6 pm Eastern Time, Monday through Friday.

 

If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.

 

Visit our NDS blog here: http://nds.naccrra.org/blogs

 

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December 9: NACCRRA Data Services Slowness

database
NACCRRAware
Error-Page

We are experiencing slowness and connection issues with all appplications in the NDS Suite today, Monday, December 9, 2013. We are working to identify the cause of these issues and address them as quickly as possible. We will post updated information to this thread as it becomes available.

We apologize for any problems this creates as you serve your customers.

Ruth Bowell, NDS Help Desk
· 1950
Ruth Bowell, NDS Help Desk
Replies (5)
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Our team has been working hard to identify the issue causing slowness today.

The slowness may be related to a new enhancement added this past weekend during the release of NACCRRAware version 4.9.2. The new enhancement is on the client General page: a new section for ORM information that shows the ORM profile name and includes the ORM password field. Looking up the ORM data may be taking additional time.

We are developing a temporary fix that will probably remove the data being displayed to agency users from the new ORM section. This fix WILL NOT remove data from the database so ORM clients should see no change. However, agency users working with clients may not see this information until we resolve the code to display it properly. We plan to deploy this fix gradually to lessen any further service interruptions for our customers. We will inform you when this work begins via this thread.

We appreciate your patience as we resolve this issue.


Ruth Bowell, NDS Help Desk
· 1950
Ruth Bowell, NDS Help Desk
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Our team has put a patch into our testing environment and is running through the testing process to ensure it can be released successfully in production. We will keep you informed.


Ruth Bowell, NDS Help Desk
· 1950
Ruth Bowell, NDS Help Desk
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Testing has been positive and we are ready to start moving the patch to our production servers. Beginning at 3:45 PM Eastern Standard Time we will start applying this patch to individual servers. This means you may experience an interruption in your connection to NDS. We will work to apply this patch as quickly as possible and provide an additional update once complete.

Thank you again for your continued patience.


Ruth Bowell, NDS Help Desk
· 1950
Ruth Bowell, NDS Help Desk
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The patch has been applied and things are looking much better at the moment. If you are experiencing better response times now or any slowness feel free to post a response here or contact the Help Desk.


Ruth Bowell, NDS Help Desk
· 1950
Ruth Bowell, NDS Help Desk
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ANSWER

The slowness issue seems to have stemmed from a new feature in NACCRRAware version 4.9.2 released this past weekend. The Internet Explorer symbol was added to ORM client records during that release but we have removed it for now. All ORM client data is displayed but the IE symbol will need to be reworked before we can apply it again.

Please contact the NDS Help Desk if you experience any additional issues. Thank you for your continued patience today as we worked to identify and resolve the problem.


Ruth Bowell, NDS Help Desk
· 1950
Ruth Bowell, NDS Help Desk