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Welcome to our support portal. Below are different areas of content around our product and services.


Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.


If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.


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Field for CDA in Trainee Portal


In the Trainee Portal, under "Credentials", there is no option to add a credential. The only options are for Specialized Training and State Certifications. Is it possible to add an option for CDA and one for state credential?

Alternatively, can a checkbox be added to the education page for a CDA? Or perhaps it could be in the drop down menu where the degrees are displayed? This might be the easiest place to add a CDA option.

Susan Foley
· 1
Susan Foley
Replies (1)
not helpful

Thanks for the questions. We will check with the development team on this enhancement.

Ruth Bowell, NDS Help Desk
· 1950
Ruth Bowell, NDS Help Desk