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NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.

 

Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available to 8 am to 6 pm Eastern Time, Monday through Friday.

 

If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.

 

Visit our NDS blog here: http://nds.naccrra.org/blogs

 

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What issues have been reported in NACCRRAware Version 4.9?

reporting
NACCRRAware
Data-Entry

NACCRRAware Version 4.9 was released on September 28, 2013 and a few issues have been reported by agencies.

Action Log Detail reports are returning "No records found" messages.

When using the "Sort Referrals by Quality Rating" option, matching provider referral lists are including duplicated providers.

Provider first and last name was omitted from the Quick Search results list.

These issues are expected to be fixed Monday evening. We will update this question if additional issues are discovered and once the fixes are applied.

In addition, the NDS Help Desk is planning to record a demo that covers the new features and functionality in NACCRRAware Version 4.9. Look for an update here and in the announcement section of NACCRRAware soon. If you haven't already, be sure to also read the Release Notes, linked in the footer of the NACCRRAware application.

Ruth Bowell, NDS Help Desk
· 1950
Ruth Bowell, NDS Help Desk
Replies (1)
helpful
0
not helpful
ANSWER

The following issues have been resolved:

Action Log Detail reports are working as expected.

When using the "Sort Referrals by Quality Rating" option, matching provider referral lists are no longer including duplicated providers.

Provider first and last name is included in the Quick Search results.

We appreciate your understanding as we resolved these issues..


Nancy Cunningham
· 550
Nancy Cunningham