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NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.

 

Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available to 8 am to 6 pm Eastern Time, Monday through Friday.

 

If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.

 

Visit our NDS blog here: http://nds.naccrra.org/blogs

 

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NDS Applications-Intermittent Slowness-Monday August 3, 2013

admin
NACCRRAware
Error-Page

Dear NDS Users,

Today Monday August 5, 2013, we are experiencing intermittent slowness on all our NDS applications due to a network equipment failure. We are taking every step necessary to correct the issue but we do not have an expected resolution timeline just yet. We will post updates as progress is made.

This slowness affects all NDS services including:

NACCRRAware (NW) Online Referral Module (aka IMM) (ORM) Online Provider Services Module (OPS) Child Care Online (CCO) Training and Technical Assistance Module (TTAM) Training Registry (TR)

You may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@naccrra.org.

Thank you

The NDS Team

Cathy Wague
· 512
Cathy Wague
Replies (4)
helpful
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Dear NDS Users, Our team is still actively troubleshooting the root of the equipment failure. We have proactively secured replacement equipment while we are using current fail safe processes and expect to have new equipment on site as early as tomorrow.We will post an update around 4:30pm ET Thank you for your patience.

The NDS Team


Cathy Wague
· 512
Cathy Wague
helpful
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not helpful

Dear NDS Users, At 2:15pm ET, we will be conducting a brief equipment change over that will put great stress on NDS services for a few minutes. We hope this will alleviate part of the networking problems we are experiencing. Thank you for your patience.

The NDS Team


Cathy Wague
· 512
Cathy Wague
helpful
0
not helpful

Dear NDS Users, We are still working on resolving the network failure at the source of our issues today. Every small step gets us closer to the solution. We appreciate your patience as well as your calls to the Help Desk so we can make it even more personable. Please do visit the portal often for updates.

Thank you

The NDS Team


Cathy Wague
· 512
Cathy Wague
helpful
0
not helpful

Dear NDS Users, While we have made good progress in understanding the nature of the problem, we have not come to a complete resolution yet. We continue to pursue all avenues available to remedy the issue and will keep you posted as we go. We appreciate your patience and understand the impact this has on your operations. We will post an update at 8am tomorrow morning.

Thank you

The NDS Team


Cathy Wague
· 512
Cathy Wague