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NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.


Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.


If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.


Visit our NDS blog here: http://nds.naccrra.org/blogs


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NDS Maintenance Outage - Wednesday, June 19, 2013 at 2:00am ET


Dear NDS Users,

Today around 2:00am ET, we will bring down our NDS services to replace a battery backup system supplying power to some of our primary NDS systems.We have taken this action at this time to reduce further down time for our customers.

We expect this outage to last no more than 3 hours. We will post updates as progress is made to restore services.

This outage affects all NDS services including:

NACCRRAware (NW) Online Referral Module (aka IMM) (ORM) Online Provider Services Module (OPS) Child Care Online (CCO) Training and Technical Assistance Module (TTAM) Training Registry (TR)

You may contact Cathy Wague at 703-341-4113 during the outage and the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@naccrra.org if you have any questions on Wednesday.

Please check back for additional updates.

Cathy Wague
· 512
Cathy Wague
Replies (1)
not helpful

Dear Users,

All NDS applications are up and running at this time 2:44am ET. Thank you for your patience while we were ensuring we have the appropriate back up power supply for our servers.

If you have any questions about this outage, please feel free to call Cathy Wague at 703-341-4113.

Thank you

Cathy Wague
· 512
Cathy Wague