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NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.

 

Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available to 8 am to 6 pm Eastern Time, Monday through Friday.

 

If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.

 

Visit our NDS blog here: http://nds.naccrra.org/blogs

 

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NACCRAware appears to be slow

database
reporting
Error-Page

While using NDS applications, my system is running unusually slow? What should I do?

Cathy Wague
· 512
Cathy Wague
Replies (1)
helpful
1
not helpful
ANSWER

Please run a tracert from “tracert www.naccrraware.net” and send the results to the Help Desk.

These are the steps to follow:

*Click on the Start menu

*From the “run” or “search program and files” box

*Type “cmd” and hit "Enter"

*Type “tracert www.naccrraware.net” and hit "Enter"

*Hit your Print Screen button

*Open an email. In the body of the email right click and Select Paste.

*Send screen shot to NDS Help Desk at ndshelpdesk@naccrra.org.


Cathy Wague
· 512
Cathy Wague