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NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.


Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.


If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.


Visit our NDS blog here: http://nds.naccrra.org/blogs


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Planned Outage - Announcement


We are excited to announce that, starting December 4th, 2017 NDS will fully support the use of most browsers!

  • Chrome
  • Firefox
  • Safari
  • Microsoft Edge

In the past, NDS has required you to use Internet Explorer to take full advantage of the software. Most people do not use Internet Explorer as their primary browser anymore; therefore, starting December 4th, we will no longer support Internet Explorer.

To prepare for this transition, ensure you have one of the above-supported browsers installed on your computer. Then, on December 4th, open a supported browser and log in as you always do! We also encourage you to share this information with other users in your organization.

In preparation for this update, please note that NDS services will be unavailable Saturday, December 2nd from 11 PM until 6 AM Sunday, December 3rd.

If you have any questions or need support in finding the right browser to use, please feel free to reach out to the NDS Help Desk by emailing NDSHelpdesk@usa.childcareaware.org or calling 866-789-7590.

Jamila Kader
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Jamila Kader
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