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NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.

 

Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available to 8 am to 6 pm Eastern Time, Monday through Friday.

 

If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.

 

Visit our NDS blog here: http://nds.naccrra.org/blogs

 

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Kids Matter app

KIDS-MATTER-App

I've been looking at the Kids Matter app. Is there a fee from Child Care Aware for data transfer? Is there any way for cases to be uploaded from the app into NACCRRaware?

Janet Reilly Pieper
· 1
Janet Reilly Pieper
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Good question. In short, the costs for exporting the data from NACCRRAware for use by the Kids Matter App is a flat fee of $1,000 using the existing export template. There are different levels of pricing for the App based on the number of employees in a specific CCR&R. The Kids Matter App was developed by a CCR&R in Kentucky. Specific license and costs may be obtained through:

Bradley Stevenson Executive Director Child Care Council of Kentucky, Inc. 1390 Olivia Lane Lexington, KY 40511 Phone: (800) 809-7076 Phone: (859) 254-9176 Fax: (859) 225-5435 Email: bradley.stevenson@cccofky.com

Please reach out to Bradley for additional information around the application.

We have put in place a process to support the data export from NACCRRAware for use with the Kids Matter App. These instructions can be found here:

Kids Matter App Export Instructions


J Albright
· 200
J Albright
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ANSWER

Hi Janet, it's Bradley Stevenson from the Child Care Council of KY (developers of the app). There is a fee for data transfer. I am also attaching a link to our site that describes the app and now has the pricing structure available for use of the app. We are doing demos with several agencies currently and would love to do a live demo for you if you are interested. If you are interested, please just email me (bradley.stevenson@cccofky.com) and I can set everything up for us. The link to our webpage is http://www.childcarecouncilofky.com/go/142/KIDSMATTERApp.html.

Thanks for the question and please let me know if I can be of further assistance. Have a good day.

Bradley Stevenson, Executive Director, Child Care Council of KY


User51972
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User51972
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My question is more about the data after a client enters her information. Will the client's data be imported into NACCRRAware, should we manually enter the information into Nware from the Kid's Matter reports, or do you suggest we report on these numbers directly from the app reports?

We will be reaching out to our state OCFS for some direction on how we can get paid for these client referrals.


Janet Reilly Pieper
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Janet Reilly Pieper
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Hey Janet, hope you are well. Can we chat on the phone about this? You will be able to pull customized reports on the users and frequency of things from the admin part of the app. At this time, data will not be automatically updated in NaccrraWare. We can provide access to a CSV file that could help with exproting from the app to NaccrraWare. Can you provide a contact number where maybe we could talk about this?

Thanks for your interest Bradley Stevenson (859-494-0722)


User51972
· 12
User51972