NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.


Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.


If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.


Visit our NDS blog here: http://nds.naccrra.org/blogs


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Issue with Configurable comment field (22, '102')


When I changed the field name, it does not change on the provider profile when sending out on referrals. You have to select Configurable Comment and that is what shows up on the referral, not the changed name. Without the changed name families have not idea what they are looking at. Is this something that can be fixed? I have attached a screen shot.

ConfigurableComment_ScreenShot.pdf ]
··· Hi Donna,Jamila KaderWednesday, August 24, 2016, 8:12:21 PM
··· Hi Donna,Jamila KaderWednesday, August 24, 2016, 8:12:27 PM
Donna Foley
· 1
Donna Foley
Replies (1)
not helpful

Hi Donna,

Thank you for bringing this to our attention. We are working on your request and we will update you accordingly.

Kind regards,

Your NDS Team

Jamila Kader
· 400
Jamila Kader