NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.


Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.


If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.


Visit our NDS blog here: http://nds.naccrra.org/blogs


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IP addresses changes for NDS FTP and SFTP Services


Dear NDS users,

We will change the IP addresses for NDS FTP and SFTP services this coming Sunday around 6:00 AM EST.

  1. For the server: FTP.NACCRRAWARE.NET, the IP address will change from "" to ""
  2. For the server: SFTP.NACCRRA.ORG, the IP address will change from "" to ""
  3. For the server: SFTP.NACCRRAWARE.NET, the IP address will change from "" to ""

You only need to update your scripts or utilities if you are using IP addresses instead of hostnames. Please contact the help desk at (866) 789-7590, or via email at nwhelpdesk@usa.childcareaware.org should you have any questions.

Thank you, Your NDS Team

Jamila Kader
· 400
Jamila Kader
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