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NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.


Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.


If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.


Visit our NDS blog here: http://nds.naccrra.org/blogs


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Are you able to track multiple receipents of TA from different facilities under the same project?


How can you attach multiple persons to a TA episode that are not from the same facility? I am trying to record a TA Project that had multiple people from different sites. I chose the project, and under TA episode choose the site where the TA occurred, however the TA recipients where from multiple sites. The only options available on who received the TA are the persons who work on site. I do not have the option of attaching recipients from other sites.

Krisha Dubreuil
· 1
Krisha Dubreuil
Replies (1)
not helpful

TA Projects are specific to one particular child care program or provider, and the person receiving TA is tracked in the project's episode records. When providing TA to several persons from different facilities, each will need a TA Project record in order to capture the TA given.

Ruth Bowell, NDS Help Desk
· 1950
Ruth Bowell, NDS Help Desk