NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.


Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.


If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.


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Final IMM Phase Out June 30, 2014


Any remaining active IMM profiles will be expired at midnight EDT, June 30, 2014!

A reminder to all agencies that still have a link to an IMM profile on their website. As the IMM phase out plan nears an end, on July 1, 2014, all IMM links will no longer be active and parents will receive a message to that effect. No existing NACCRRAware client data will be affected but no new IMM client records will be created. If you haven't already, you will need to create an ORM profile and replace the IMM link on your website with the ORM profile URL.

The ORM Migrate Clients utility will no longer work after this time as it requires the IMM profile to be active. Agencies wishing to migrate their IMM clients to ORM can submit an Advanced Support Request Form, found here http://usa.childcareaware.org/programs-services/naccrra-data-services/forms and the NDS team will do the migration. This work will require 2 hours of time.

If you have any questions about this announcement, please contact the NDS Help Desk by phone (toll free at 866-789-7590) or email (ndshelpdesk@usa.childcareaware.org).

IMM Phase Out.jpg ]
Ruth Bowell, NDS Help Desk
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Ruth Bowell, NDS Help Desk
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