NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.


Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.


If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.


Visit our NDS blog here: http://nds.naccrra.org/blogs


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How do I run a search based upon age from NACCRRAware? It keeps giving me an error message that the format is incorrect. I have never been successful in pulling up ages served in a custom report.

Michele Johnson
· 1
Michele Johnson
Replies (1)
not helpful

Queries based on ages are available for both the client and provider database. When selecting "Age Care Needed" for a client (child) query or "Minimum(Maximum) Age Range" for provider queries, the query builder supplies text in the value box: yrs mos wks. Leave all of the text and add your values to it. For example, if you are querying the provider database for providers that offer infant/toddler care, select the "Minimum Age Range" field and add the values to the existing text:

Minimum Age Range Less Than "1yrs 6mos wks"

You also want to avoid any additional spaces.

For additional examples of custom queries check the NACCRRAware Help screen and contact the NDS Help Desk for further assistance.

Ruth Bowell, NDS Help Desk
· 1950
Ruth Bowell, NDS Help Desk