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NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.


Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.


If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.


Visit our NDS blog here: http://nds.naccrra.org/blogs


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How do I create or modify a user in NDS?


How do I create, remove, or modify a user in NDS?

Charlotte Pelz
· 250
Charlotte Pelz
Replies (1)
not helpful

To create a new user you will need to be logged in as an Administrator.

Log into NACCRRAware.

Go to the NDS Apps menu and select User Management.

User Management will open to a new window.

In User Management go to Administration – Manage Users.

Search for the user by his/her User Name, First Name, Last Name, Title, or the Application he/she may have access to. (This is always a good step to take when creating a new user to ensure that he/she is not already in the system.)

If the user is not in the system click on the Create New User Link in the top right corner.

The Add New Agency User page will open.

Enter the following information about the user: User Name, Password, Password confirmation, First Name, Last Name, Title (not required), and Email. Select each user role as appropriate for each NDS application. Indicate whether or not the user should receive emails about NDS.

Click on Save User.

If the user exists, click on the User Name. This will open the User’s Information page. From this page you can make edits, change a password, and/or add/delete/change the users’ accesses to each application.

Charlotte Pelz
· 250
Charlotte Pelz