NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.


Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.


If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.


Visit our NDS blog here: http://nds.naccrra.org/blogs


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Internet Explorer Problem


With the recent problem of Internet Explorer being in the news, should we be concerned with using NACCRRAware? Is their an alternative browser that is supported and/or recommended?

Is their a statement anywhere on how this impacts NACCRRAware and what agencies should do about using NACCRRAware?

Thanks Allen Davis

Allen Davis
· 50
Allen Davis
Replies (1)
not helpful

Hi Allen, You should not be concerned with the current IE vulnerability as it pertains to using NACCRRAware.

The specific exploit, according to our research, uses an Adobe Flash SWF file to manipulate your system. This implies that systems without Flash installed are not vulnerable to the specific exploit. Internet Explorer 10 and 11 come with Flash embedded, so they are vulnerable by default. A fix has been provided since 5/1/2014 and we have applied it to our platform.

In addition, we are not using any Flash items in our NDS applications.

Child Care Aware of America only fully supports Internet Explorer (IE) for use with its NDS modules, particularly the Agency Administration side of the applications. Our public facing applications however such as the Online Referral Module (ORM), Online Provider Services (OPS)are optimized for use with other browsers such as Firefox, Chrome or Safari. You can visit this portal for additional tips on our Suite of Applications.

Thank you,

Your NDS Team

Cathy Wague
· 512
Cathy Wague