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NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.

 

Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available to 8 am to 6 pm Eastern Time, Monday through Friday.

 

If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.

 

Visit our NDS blog here: http://nds.naccrra.org/blogs

 

In order to post a question or comment, please Login or Register.




How do I change the user messages in the TTAM Trainee/Practitioner Por...
admin
Training-Tracking
Training-Registry
Error-Page
 
Has Child Care Aware of America applied a patch for the Heartbleed Bug...
database
admin
 
My agency will not use NDS the coming program year, what should I do?
admin
Agency-Termination
 
How do I report service disruptions or slowdowns for NDS?
admin
Error-Page
 
How do I access Advanced Support?
admin
Advanced-Support-Request
 
How do I access Basic Support?
admin
 
Who can access Technical Support?
admin
 
What other support options are available?
admin
Training
 
For which applications can I receive technical support?
admin
 
What is Advanced Support?
admin
Web-Services
Custom-Development
Custom-Reporting
Advanced-Support-Request
 
What is Basic Support?
admin
 
What types of technical support are available under NDS?
admin
Web-Services
Custom-Development
Custom-Reporting
Advanced-Support-Request
 
How do I request a new feature for NDS applications?
admin
 
How do I report bugs for NDS applications?
admin
Error-Page
 
What are bugs?
admin
Error-Page
 
Can our agency set up a payment plan?
admin
 
What if we have a past due amount for our NDS fees?
admin
 
Can I delete inactive providers and clients from our database so they...
database
admin
NACCRRAware
Advanced-Support-Request
 
What do I need to do if I need to terminate my NDS service?
admin
Agency-Termination
Licensing
 
How are the hosting and storage fees calculated?
admin
 
When do I need to notify CCAoA if we need to make changes to our accou...
admin
 
Why do we receive two invoices from Child Care Aware of America?
admin
 
Are any fees prorated?
admin
 
Is there a refund of any fees once they are paid?
admin
 
When does the fee schedule get revisited?
admin
 
What are the dates of each program year?
admin
Licensing
 
What is a license reactivation fee? When does this apply?
admin
Licensing
 
My agency has already purchased NDS. When can I expect to receive annu...
admin
Licensing
 
My agency has never purchased a license for NACCRRAware or NDS. What a...
admin
Licensing
 
How do I get NDS?
admin
Licensing
 
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