NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.

 

Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available to 8 am to 6 pm Eastern Time, Monday through Friday.

 

If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.

 

Visit our NDS blog here: http://nds.naccrra.org/blogs

 

In order to post a question or comment, please Login or Register.




How do I change the user messages in the TTAM Trainee/Practitioner Por...
admin
Training-Tracking
Training-Registry
Error-Page
 
How do I add my agency logo to my ORM profile?
Online-Referral-Module
 
Heartbleed Bug Update
database
 
Has Child Care Aware of America applied a patch for the Heartbleed Bug...
database
admin
 
How do I switch from IMM to ORM?
Online-Referral-Module
Internet-Mask-Module
Training
 
How do I resolve Internet Explorer compatibility issues in NDS?
NACCRRAware
Training-Tracking
Technical-Assistance
 
How can I receive NDS news and announcements?
database
Licensing
 
How do I calculate the 75th percentile for rates stored in NACCRRAware...
reporting
NACCRRAware
 
My agency will not use NDS the coming program year, what should I do?
admin
Agency-Termination
 
What are the main differences between the Internet Mask Module and the...
Online-Referral-Module
Internet-Mask-Module
 
What training options are available for the NDS Suite?
NACCRRAware
Child-Care-Online
Online-Referral-Module
Training-Tracking
Training
 
How do I go about participating in a Focus Group?
NACCRRAware
Child-Care-Online
Online-Referral-Module
Quality-Indicators
Online-Provider-Services
 
What are the steps to migrating NACCRRAware from a local server to the...
NACCRRAware
local-install
Advanced-Support-Request
 
How do I report service disruptions or slowdowns for NDS?
admin
Error-Page
 
How do I access Advanced Support?
admin
Advanced-Support-Request
 
How do I access Basic Support?
admin
 
Who can access Technical Support?
admin
 
What other support options are available?
admin
Training
 
For which applications can I receive technical support?
admin
 
What is Advanced Support?
admin
Web-Services
Custom-Development
Custom-Reporting
Advanced-Support-Request
 
What is Basic Support?
admin
 
What types of technical support are available under NDS?
admin
Web-Services
Custom-Development
Custom-Reporting
Advanced-Support-Request
 
How do I request a new feature for NDS applications?
admin
 
How do I report bugs for NDS applications?
admin
Error-Page
 
What are bugs?
admin
Error-Page
 
Can our agency set up a payment plan?
admin
 
What if we have a past due amount for our NDS fees?
admin
 
Can I delete inactive providers and clients from our database so they...
database
admin
NACCRRAware
Advanced-Support-Request
 
What do I need to do if I need to terminate my NDS service?
admin
Agency-Termination
Licensing
 
How are the hosting and storage fees calculated?
admin
 
When do I need to notify CCAoA if we need to make changes to our accou...
admin
 
Why do we receive two invoices from Child Care Aware of America?
admin
 
Are any fees prorated?
admin
 
Is there a refund of any fees once they are paid?
admin
 
When does the fee schedule get revisited?
admin
 
What are the dates of each program year?
admin
Licensing
 
What is a license reactivation fee? When does this apply?
admin
Licensing
 
My agency has already purchased NDS. When can I expect to receive annu...
admin
Licensing
 
My agency has never purchased a license for NACCRRAware or NDS. What a...
admin
Licensing
 
How do I get NDS?
admin
Licensing
 
Who can use NDS?
admin
Licensing
 
What are the user requirements of NDS?
admin
 
Can we only get NACCRRAware?
admin
NACCRRAware
 
How does NDS differ from NACCRRAware?
admin
 
What does NDS include?
admin
 
What are the key advantages of NDS?
admin
 
What is the NACCRRA Data Services (NDS) Suite?
admin
 
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