NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.


Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.


If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.


Visit our NDS blog here: http://nds.naccrra.org/blogs


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How do I switch from IMM to ORM?


Best Practice Considerations for Implementing an Online Referral Module (ORM) Profile

  • Request ORM Administrator access.
    • Complete NACCRRAware License Addendum, if not already on file.
    • Complete NDS Application Request form naming ORM Administrator.
    • Submit forms to NDS Help Desk who will set up ORM Administrator access.
  • If in place, review current process for online referral process and parent follow up responses.
    • What works?
    • What feedback have you received from parents (positive and negative)?
    • Are there additional desired implementations beyond public access (internal staff needs, community partners)?
  • Review provider data in NACCRRAware for completeness and accuracy
    • Run report of active providers marked "Give Web Referrals". These are the ones that will be provided during searches.
    • Review provider records marked Inactive, Pending or No Web Referrals. These are the ones that will NOT be provided during searches.
    • Ensure provider addresses are geocoded.
    • Provide avenue for providers to opt out of online referral searches.
  • Staff working directly on the implementation of ORM should attend ORM training.
  • Design ORM profile pages on paper.
  • Choose fields for the following pages:
    • Client Data Collection (if requiring parents to login)
    • Search
    • Provider Results

The NDS Help Desk can provide an Excel template to assist with this step.

  • Develop policies around online referrals and parent-friendly language to use on profile.
    • Terms of use
    • Disclaimer
    • Client data collection, storage, confidentiality, sharing
    • Provider inclusion/exclusion
    • Privacy policy statement
  • Setup ORM Profile.
  • Based on fields needed, develop tool tips for necessary fields.
  • Add profile “look & feel” elements (web developer)
  • Conduct internal testing of profile. Test all buttons, links and features found on the various screens.
  • Conduct limited external testing of profile. Consider a pilot/beta testing group of parents.
  • Based on testing feedback, tweak profile setup and help screen/tool tips.
  • Conduct training for staff working directly with parents and providers.
  • Embed ORM profile URL in website, replacing IMM profile URL if using IMM (web developer).
  • Transition IMM to ORM, if using IMM.
    • Using ORM utility, migrate existing IMM clients to the new ORM profile.
    • Expire IMM profile.
  • Press Release/marketing
  • Monitor, review and tweak profile usage, weekly during first quarter of use then every 6 months at a minimum.
  • Add Child Care Online profiles and/or Quality Indicator profiles to provide additional information to parents searching online.
  • Use the Online Provider Service module to empower child care providers to keep their data up-to-date and relevant to parents searching online.
Wednesday, February 05, 2014, 9:07:13 AM