NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.

 

Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available to 8 am to 6 pm Eastern Time, Monday through Friday.

 

If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.

 

Visit our NDS blog here: http://nds.naccrra.org/blogs

 

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Can I delete inactive providers and clients from our database so they don't add to our fees?

database
admin
NACCRRAware
Advanced-Support-Request

Yes, we have a utility which allows us to remove INACTIVE records. The utility is run by the Child Care Aware of America development team. Use the Advanced Support Request form to submit your request. CCAoA will export the data into a file containing the INACTIVE records. The data file will be delivered to the agency via e-mail, CD or FTP services. The INACTIVE records will then be deleted from the agency database.

Will I be able to specify which inactive records are to be deleted?

Yes. You will specify the date range on the data request form.

 

Do you charge a fee for removing inactive providers?

No, there is no cost to the agency.

 

What if I want to restore the INACTIVE records that have been deleted with this utility?

Yes. This request will be billable at current advanced support rates. For more information about these rates please refer to the Technical Support page.

 

Is there a fee for restoring the records that have been deleted?

Yes. This request will be billable at current advanced support rates. For more information about these rates please refer to the Technical Support page. 

 

 
Thursday, July 05, 2012, 4:02:29 PM