NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.


Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.


If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.


Visit our NDS blog here: http://nds.naccrra.org/blogs


In order to post a question or comment, please Login or Register.

How are the hosting and storage fees calculated?


Hosting fees are based on the number of unique active and inactive providers in the system. Storage fees are based on the total number of records across the system. On April 1 of each year, Child Care Aware of America runs a report to calculate each agency’s hosting and storage fees. Agencies should delete unwanted records prior to this date to avoid having them included in the total counts for billing.

Thursday, July 05, 2012, 3:58:23 PM