NDS Support Portal

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Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.


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Index Quality Indicators Overview
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 1      NDS Quarterly Newsletter Volume 1: Spring 2013
 1.1        NDS Quarterly Newsletter Volume 2: Summer 2013
 1.2        NDS Quarterly Newsletter: Volume 3 Fall 2013
 2      NDS Quarterly Newsletter Volume 4: Spring 2014
 3      KIDS MATTER App- Data Export Instructions
 4      Quality Indicators-Description and Access
 5      Child Care Online Webinar-Indiana's Child Care Programs
 6      Best Practices for Configuring Online Provider Services
 7      Quick Search Tips
 8      Best Practices for Configuring the Online Referral Module (ORM)
 9      Using NACCRRAware Standard Reports for Data Checking
 10       Database Merge
 11       Database Maintenance - Purging Old Records
 12       Quality Indicators Focus Group Expectations
 13       OPS Help Screens
 13.1         OPS Announcements
 13.1.1           OPS Announcement Overview
 13.1.2           Create a New OPS Announcement
 13.2         OPS Agency Attachments
 13.2.1           OPS Agency Attachment Overview
 13.2.2           Create a New OPS Agency Attachment
 13.3         OPS Field Configuration
 13.3.1           OPS Field Configuration Overview
 13.3.2           OPS Field Configuration - General Fields
 13.3.3           OPS Field Configuration - Provider Fields
 13.4         OPS Profile Configuration
 13.4.1           OPS Profile Configuration Overview
 13.4.2           OPS Profile Configuration - Profile Settings
 13.4.3           OPS Profile Configuration - Page Configuration
 13.4.4           OPS Profile Configuration - Section Settings
 13.4.5           OPS Profile Configuration - Profile Header and Footer
 13.4.6           OPS Profile Configuration - Previewing Your Profile(s)
 13.5         OPS Provider Profile Management
 13.5.1           OPS Provider Profile Management Overview
 13.5.2           OPS Provider Profile Management - Creating OPS Access for a Provider
 13.5.3           OPS Provider Profile Management - Viewing an Existing OPS Provider Record
 13.5.4           OPS Provider Profile Management - Provider Summary Screen
 13.5.5           OPS Provider Profile Management - Provider Attachments
 13.5.6           OPS Provider Profile Management - Questions and Answers
 13.5.7           OPS Provider Profile Management - Provider Update Log
 13.6         OPS Provider Change Review and Approval
 13.6.1           OPS Provider Change Review and Approval - Overview
 13.6.2           OPS Provider Change Review and Approval - Viewing and Managing Provider Changes
 14       Quality Indicators Overview
 15       OPS Profile Tool Tip and Profile Worksheet
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45 documents found.

Quality Indicators Overview


Child Care Aware Of America Quality Indicators Project

The Office of Child Care (OCC) has asked that states begin to collect data about providers that would help parents understand what creates quality in a child care program.  As a result, in Partnership with the OCC, Child Care Aware of America recently developed the Quality Indicators (QI) Module; a means for agencies to offer parents ways of determining levels of quality in the child care programs they encounter while searching for child care.

The QI Module is designed to give parents an idea of how one program compares to others based on a set indicators that denote quality.  Each profile includes 10-12 Indicators.  The Quality Indicators are not supposed to be directly related to a state’s QRIS system since these systems tend to look at a care facility from a very provider centric perspective.  Instead, the intent is to provide a generic set of indicators for all parents and families to use and to help parents in the decision making process for child care.  

The QI Module integrates with the existing suite of applications in NDS.  There are currently three QI Profiles: Family Child Care, Child Care Center, and School Age Programs.   A QI Profile is created in NACCRRAware as part of a provider’s record.    The QI Profile can be used in conjunction with the Online Referral Module (ORM) so that parents can view the profile when looking for child care via the internet.  Finally, providers can review and comment on their QI Profile via the Child Care Online (CCO)/Online Provider Services (OPS) Provider Portal.

Future of Quality Indicators Module

The current release of the QI Module in NDS was available for agency usage on August 13, 2012 and includes the following features:

  • Capability of capturing quality indicators for different quality profiles.  Quality profiles can be set for Family Child Care, Child Care Center, and After School Programs. 
  • Agency users manually enter and update quality indicators via NACCRRAware. 
  • Provider Search by Quality Indicators via NACCRRAware agency Quick Search.
  • Providers can provide feedback on their quality indicators via the CCO/OPS Provider Portal.
  • Standard Set of Reports and Custom Searches can be run against the Quality Indicators.

 The next releases of the QI Module will include the following features and enhancements:

  • Provider Search by Quality Indicators in ORM.
  • Capture different search criteria parent is using to search Providers
  • Agencies can create quality profiles and set their quality indicators.  Customization can be at the regional, state, and/or national level.
  • Agencies can designate required and optional indicators.
  • Agencies will be able derive quality indicators from existing NDS data
  • Agencies will be able set an expiration date on certain quality indicator fields

 We are assembling a Focus Group from the field to review the current QI Profiles and determine any changes that may need to be made to the current Quality Indicators.  We will be posting the QI Profiles for six weeks to allow the entire field to comment on the current Indicators and make suggestions for changes to the current profiles.  Once the field has provided their input the Focus Group will take that information and determine the appropriate changes.

Sample Screen Shots of the Quality Indicators Module

QI Profile as seen in a Provider’s NACCRRAware record:


 QI Profile as seen by a provider via the Online Provider Services/Child Care Online Provider Portal:


  QI Profile as seen by a parent searching for child care via the Online Referral Module


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