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45 documents found.
Online Provider Services (OPS)
Recommended Best Practices
The following tips suggest some Best Practices for agencies configuring their OPS profile(s).
Universal Header/Footer
Your agency has the ability to configure the page providers see when they log into the OPS Provider Portal. You may want to consider uploading your agency’s logo and making the portal look like a seamless part of your agency’s website. You will want to ensure that providers can easily find your CCR&Rs contact information when logged into the profile so they can contact you with any questions/concerns. This type of information should be placed in the Universal Header/Footer so providers can find it on any screen.
Field Configuration
Take the time to go through each field in NACCRRAware and evaluate the values within the fields. Ask yourself the following questions:
Profiles
Agencies have the ability to configure and use multiple OPS profiles. While a provider can only be assigned to one profile at a time your agency can determine how to make those assignments. Some options to consider are:
Tool Tips/More Info
While NACCRRA has developed general search screens to help providers navigate through the Provider Portal, you will want to spend some time developing Tool Tips and the More Information fields so that providers can get clear, detailed instructions and answer questions accurately. Please take the time to define terms, clarify lingo, clearly explain acronyms, etc.
Selected Fields and Required Fields
You have the option to post almost any field in NACCRRAware on the OPS Provider Portal. In addition you have the option to require providers to complete a field before submitting changes. You will want to examine each field and determine which fields you want posted on your OPS profile(s) and which fields will be required from the providers. Some questions you may want to ask include
Approval Required
You have the option to approve providers' updates before they are entered into NACCRRAware. You will want to take the time and decide which fields you want to review before the information goes to NACCRRAware. The more fields you decide to approve the more work you will have to do but you will also have more control over the data in your database. Some questions to think about:
Backup Documentation
Before approving an update, we strongly suggest that your CCR&R require providers to submit backup documentation to verify the changes made. Sources such as your state’s licensing/quality rating improvement scale (QRIS) website and accreditation organization websites will be excellent resources for you to verify changes in information. Other documents that you may require from a provider can include, but are not limited to copies of:
Provider Uploads
You have the option to allow providers to upload the necessary supporting documentation via the OPS provider portal. You will need to determine if electronic copies of documents/forms are appropriate for each scenario. In addition to supporting documentation, providers can upload items such as:
CCR&R Resources
Your CCR&R can choose to share forms and resources with providers via the OPS Provider Portal. You may want to consider posting resources on the portal so providers have easy access to the information they need. Some examples include
Concluding Thoughts