NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.


Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.


If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.


Visit our NDS blog here: http://nds.naccrra.org/blogs


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NDS and Internet Explorer Vulnerability

Tuesday, May 06, 2014, 3:34:19 PM

Dear NDS Users,

I wanted to reach out to you via this post to acknowledge my understanding of your concerns about using Internet Explorer as it relates to NDS in the light of the vulnerability that Microsoft® shared via Microsoft Security Advisory 2963983.

The issue posted on April 26th  described a vulnerability in Internet Explorer® (IE) versions 6 to 11. If successfully exploited, this vulnerability would give an attacker the ability to run whatever code they want on computers within your network as if they were the authorized, administrative user of each device.

Since then, Microsoft® has issued a fix on May 1. For more information, see:  

Available now: Security update for Internet Explorer


Now, it so happens that the vulnerability exploits Adobe Flash related items. NDS applications are not using any Flash items at this point in time and therefore not a source of concern when using Internet Explorer. We only fully supports Internet Explorer (IE) for use with the NDS modules, specifically on the agency administration side. The public facing applications such as Online Referal Module (ORM), Online Provider Services (OPS) are optimized for use with other browsers such as Firefox, Chrome or Safari.

We welcome your questions and comments as well as direct calls to discuss your particular situation. You can reach out to me directly at 703-341-4113 or via email at cathy.wague@usa.childcareaware.org.


Our talented Help Desk staff is certainly available for your inquiries and need for support. Please do reach out to them at ndshelpdesk@usa.childcareaware.org


Thank you,


Cathy Wague

Deputy Chief of Information Technology and Data Innovation