NDS Support Portal

Welcome to our support portal. Below are different areas of content around our product and services.


Additionally, you may contact the NDS Help Desk toll free at (866) 789-7590 or via e-mail at: NDSHelpDesk@usa.childcareaware.org. The Help Desk is available from 10 am to 5 pm Eastern Time, Monday through Friday.


If you are looking for program details around NDS, they can be found here: http://usa.childcareaware.org/programs-services/naccrra-data-services.


Visit our NDS blog here: http://nds.naccrra.org/blogs


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NDS and Internet Explorer Vulnerability

The IE vulnerability exploits Adobe Flash related items. NDS applications are not using any Flash items at this point in time and therefore not a source of concern when using Internet Explorer. We only fully supports Internet Explorer (IE) for use with the NDS modules, specifically on the agency administration side. The public facing applications such as Online Referal Module (ORM), Online Provider Services (OPS) are optimized for use with other browsers such as Firefox, Chrome or Safari.

Child Care Aware Of America Quality Indicators Project

The Office of Child Care (OCC) has asked that states begin to collect data about providers that would help parents understand what creates quality in a child care program. As a result, in Partnership with the OCC, Child Care Aware of America recently developed the Quality Indicators (QI) Module; a means for agencies to offer parents ways of determining levels of quality in the child care programs they encounter while searching for child care.

Live From Indiana - Child Care Online Part II

(Indiana Association for Child Care Resource and Referral) IACCRR and its CCR&Rs anticipated the implementation of Child Care Online for close to 3 years. We knew there would be a lot of work involved, knew it would change the way parents search for child care, and knew that in order to be successful, the timing needed to be just right for us as a system.

What is NACCRRA Data Services? Child Care Online (CCO) Focus… “Live” from Indiana!

This post explores Indiana’s 2012 statewide implementation of Child Care Online with Paths to QUALITY™ (PTQ), Indiana’s voluntary quality rating and improvement system (QRIS).

What is NACCRRA Data Services? Online Referral Module (ORM) Focus

This post covers how Child Care Aware of America via the NDS Team and the Online Referral Module responds to the need that parents have for enhanced search capability for quality child care.

What is in NACCRRA Data Services (NDS)?

This post covers the the different modules, products and services we have created over the last few years.
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